Customer Service

Hengxin Delivery and Returns

We hope you love shopping with Hengxin. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 23:00 (China Time). Orders you place with Hengxin late on Friday or on Saturday will also be processed. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery charge is based on your address,product and package weight calculated by DHL/TNT/FEDEX/UPS/SF. Please contact us for the accurate delviery cost to your home/office/working site. Orders arrive in 2 to 7 business days when ordered before 23:00 (China Time)

Returns and Replacements

We want you to be completely happy with your Hengxin order. If for any reason you are not satisfied, we will gladly accept your timely return of unused and defective spare parts. Used spare parts cannot be returned. Returned spare parts should include our packaging and tags and be in the same condition as when it was received. A delivery fee may apply. Spare parts must be returned within 2 days of receipt.

Please allow 1 to 7 days for Hengxin to process your return.

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